Dealbreaker! I had hesitated to use this and now find this product to be a wonderful addition to my hair fibers. Are using this first and then adding some fibers, less than I usually did, I have achieved a very natural, excellent coverage and look to my hair. As with the fibers, I mix and match both auburn and medium ground to give the perfect color match. Recently I received a damaged product, sent a picture, and received an immediate chat response and replacement product within 10 minutes. This is the best hair concealer company of any I have used and the products are reasonably priced. ????????