Shipping - WE SHIP EVERYTHING IN DISCREET OUTSIDE PACKAGING - SHIPPING LABEL WILL SAY "F H PRODUCTS"
All orders are shipped via the United States Postal Service. U.S.A. and International orders can be shipped via the United States Postal Service via first-class mail, priority mail, or express mail. We also ship via FedEX. Please make your selection at check out. International shipment time estimates are only estimates because international packages are subject to being held up by Customs and other Regulatory Agencies which is totally outside of anyone's control.
Rates are calculated at check out. You can select the option that suits your delivery deadline.
Even though we ship everything as quickly as humanly possible (typically within 1 business day or less), please allow up to 7 days for first-class mail delivery. We hope we can send packages via email to get it to you instantly one day, however until that is possible we will do our job and ship the packages out as fast as we can.
3 out of 100 shipments (3%) ended up undeliverable due to misspelled or incomplete addresses.
If you want to receive this on time, fill out the order information and new account information carefully:
If you want this to be shipped to an apartment or office building, remember to enter the apartment/unit # or suite #. Missing the # is the most common reason for being undeliverable. You can always modify your address once logged into your account.
If you purchase via Paypal, please be sure to select the correct shipping address from your Paypal shipping address choices.
If you have multiple shipping addresses stored in our order system, please make sure you select the one you want the package to go to.
Always double check the order before confirming it to make sure everything is accurate.
If you are moving soon, please do NOT submit this form until you have physically moved to your new address. We find that sometimes the post office does not forward packages or they get lost in the transition.
If you just moved to your current address, notify your local post office to let the mailman know you are the new occupant of the address. If the post office doesn't know you live there, they won't know how to deliver the package to you.
Please make sure the email address you use when you create an account is a good email address. The email address is used in the event that you need to retrieve your password. If the email address doesn't work, our system can't send you a password.
A proper zip code is very important. If the zip code is wrong, it is likely the package will be mis-routed. Please double check the zip code.
If you have a P.O. Box or a mail box, that is where the package will likely be delivered to. Please look there before suspecting the package is lost.
More shipping information:
As a customer you have the option to select insured or uninsured shipping methods. Insured methods include Priority Mail (insured up to $50), Express Mail (usually insured up to $200).
First class mail is not an insured method of shipping.
If we offer free shipping it does not come with insurance.
If you select an uninsured method, there is a possibility you may not be reimbursed if damage occurs.
From our experience damage rarely occurs, however it can happen on a minute percentage of packages.
Fedex also offers insurance as an option.
Please be sure to declare a value if asked. Often the declared value determines the amount of insurance applied to a shipment.
You do not need a return authorization for a color exchange within 30 days of the purchase date. Color exchanges are simple. If you find that the color does not match, the easiest way is for you to return it to:
Finally Hair Corporation Exchanges
4851 W Hillsboro Blvd, Ste A12
Coconut Creek, FL, 33073-4364
Please include a note asking for the color you want along with your shipping address information. Supplying the original order number or the original packing list helps us to send out your exchange faster. We strive to re-ship all color exchanges within one business day.
All returns require a return authorization. Returns are usually accepted within 14 days of purchase. Some products are not returnable. Beauty products that are used are not returnable. Item must be in new condition in its original packaging. Please contact us for a return authorization. The address to send returns is:
Finally Hair Corporation Returns
4851 West Hillsboro Blvd.
Coconut Creek, FL 33073
We strive hard to credit all returns within one business day. If you have purchased products from Finally Hair before then you already know that we provide the highest level of service and the most efficient shipping department anywhere.
Damage claims must be received within 7 days of the receipt of your item. If you receive an item and it is damaged, please send pictures. Kindly be sure the pictures clearly display the damage so the proper claims can be made. The more pictures you send, the better.
All shipping charges are calculated in real time utilizing the United States Postal Service data feeds. They should be accurate.
In the event of a return, buyer must pay return postage to send the item back to us. The only exception is if there is a shipping error in which case we handle it case-by-case and do our best to make our customers happy.
We ship many orders with free shipping however in cases where we charge shipping, in the event of a return we are sorry that we are unable to offer a refund on the postage as the post office won't refund us.
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to buying.
We do not ship partial shipments. All orders ship complete. We love our customers and want you to receive what you paid for. If you receive your items and feel there is a shipping discrepancy, we require that you report it to us timely which means no later than 7 days after receipt of your shipment. To help solve the matter, please send us the following:
1) A picture of the envelope label face up.
2) A picture of the packing list invoice that was enclosed so we can read the writing including the handwriting on the top.
3) A picture of everything you received in one picture including the product.
Pictures should be sent to info@FinallyHair.com along with a summary of the issue. We do our best to handle these requests within 3 business days.